We stand behind the quality of our Oar Board® products and want you to enjoy your equipment for years to come. Please review the information below regarding warranty coverage, product care, cancellations, returns, and shipping.

3-Year Limited Warranty

Oar Board® warrants the Oar Board® SUP rowing/sculling unit, sculling oars, paddle, and Oar Board® SUP to the original purchaser for a period of three (3) years from the date of purchase.

If a covered product is found to be defective or develops a functional problem during the warranty period, Oar Board® will, at our discretion:

• Provide the replacement part(s) required to resolve the issue; or
• Request that the product be returned for repair or replacement.

Warranty coverage applies to the original purchaser and proof of purchase is required.

Making a Warranty Claim

If you experience a problem with your Oar Board® equipment:

1. Contact our team by phone 1-800-663-7481 or email sales@oarboard.com and provide your proof of purchase.
2. Describe the issue in as much detail as possible. Photos or videos are extremely helpful when diagnosing a problem.
3. Include your preferred contact information and, if you would like us to call you, the best time of day to reach you.
4. Our team will respond within four (4) business days.

Please do not return any product before contacting us. We will first review the issue, determine the appropriate solution, and provide return instructions if necessary.

If a return is authorized, please pack all components carefully using the original packaging or equivalent protective materials to prevent damage during transit. All components included with the product must be returned unless otherwise instructed by our team.

Unless otherwise agreed, return shipping costs associated with a warranty claim are the customer's responsibility.

Product Care & Proper Use

Proper setup, transportation, and maintenance will help protect your equipment and ensure it continues to perform as intended.

Kwik Lok™ Straps

The stainless steel buckles on your Kwik Lok™ straps must always close against the inside surface of the Oar Board® unit's base and never against the surface of your SUP.

When your Oar Board® is not in use, release the tension on the straps to help prevent them from leaving an imprint on your SUP.

Always follow the setup and installation instructions provided with your Oar Board®.

Transporting Your Oar Board®

When transporting your Oar Board® by road, ensure that your equipment is securely fastened to an appropriate vehicle roof rack or transportation system.

Always double-check all straps and attachment points before driving.

Cleaning & Maintenance

After use, particularly in salt water, rinse your Oar Board® unit thoroughly with fresh water and wipe it dry.

Regular cleaning helps minimize salt corrosion on metal components and prevents salt crystals, sand, mud, and grit from causing unnecessary wear or scratching on the tracks and moving components.

Occasionally applying an appropriate silicone-based spray to metal components can also help reduce oxidation and friction.

We understand that plans can change. Because orders may be processed and prepared for shipment shortly after they are placed, certain fees may apply to cancellations and returns.

Cancelling an Order Before Shipment

If you cancel your order before it has shipped, a 10% cancellation fee will be deducted from your refund. This fee helps cover payment-processing and order-processing costs incurred when an order is placed.

Cancelling an Order After Shipment

Once an order has shipped, it can no longer be cancelled and must instead be handled as a return. Applicable shipping and restocking fees will apply.

Returns

We accept returns within a 30 day window of you receiving the product. Please contact us before returning any product. All returns require prior authorization from Oar Board®.

Unless the product is defective, damaged in transit, or you received an incorrect item:

• A 25% restocking fee applies to returned products.
• Products must be unused, unmodified, and returned in their original packaging or equivalent protective packaging.
• Customers are responsible for return shipping costs.
• Original shipping charges are non-refundable.
• All returns are subject to inspection before a refund is approved.

Products that have been used or modified cannot be accepted for return unless otherwise agreed by Oar Board®.

Refused Deliveries

We strongly recommend contacting us before refusing a delivery. If an order is refused without prior authorization, the customer may be responsible for both the original outbound shipping charges and the cost of returning the shipment to us. Applicable shipping, cancellation, and restocking charges may be deducted from any refund issued. Because we cannot control the handling or final disposition of a shipment once delivery has been refused, we cannot guarantee that a refused shipment will qualify for a refund.

Defective Products

If you believe an item is defective, please contact us within 30 days of receiving your order. Once the issue has been reviewed and a return has been authorized, the product may be eligible for replacement or refund. After 30 days, eligible defects will be handled under our applicable warranty policy.

Products Damaged in Transit

Please inspect your shipment when it arrives. If you notice visible shipping damage, note the damage on the carrier's delivery documentation before accepting the shipment whenever possible.

Please contact us within two (2) days of delivery and provide photographs of the damaged product and packaging. Our team will review the damage and provide instructions for repair, replacement, or return as appropriate. Please retain all packaging until your claim has been resolved.

Incorrect Items

If you receive an item different from what you ordered, please contact us as soon as possible. We will review your order and arrange the appropriate replacement or other resolution.

Before returning any product, please contact Oar Board® Customer Service for authorization and return instructions.

Once your return has been authorized:

1. Pack the product securely in its original packaging or a suitable shipping carton with adequate protective material.
2. Clearly include the order number provided by our team.
3. Ship the package freight prepaid to the address provided with your return instructions.
4. We recommend using a tracked and insured shipping service.

Oar Board® cannot accept COD or freight-collect shipments.

Unauthorized returns may be refused.

Shipping costs cover transportation to the destination specified on your order unless otherwise stated.

Delivery times are estimates and may vary depending on destination, carrier schedules, weather, customs processing, and other circumstances outside our control.

Customers are responsible for providing complete and accurate shipping information when placing an order. If you notice an error in your shipping information, please contact us as soon as possible.

Canadian Orders

Applicable Canadian sales taxes will be calculated at checkout based on the order and delivery destination.

U.S. Orders

Oar Board® orders for U.S. customers are fulfilled through our U.S. distribution network. Any applicable shipping charges and taxes will be shown during checkout or included in your order quote.

International Orders

International shipping charges cover transportation to the destination specified in your order or quote unless otherwise stated.

Canadian sales taxes are not charged on eligible international orders. However, international shipments may be subject to import duties, taxes, customs charges, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise in your order or quote, these charges are not included in the product price or shipping charge and are the responsibility of the purchaser.

Customs requirements and import charges vary by country, so we recommend checking the applicable requirements before placing your order.

We accept major payment methods available through our secure online checkout.

Additional payment options, including wire transfer, may be available for larger orders. Please contact our team for assistance.

To place an order or discuss payment options by phone or email:

North America: 1-800-663-7481
International: +1-250-361-2621
Email: sales@oarboard.com